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HCL company is recruiting candidates in its firm and for more details about the job read below information.
COMPANY NAME : HCL
COMPANY WEBSITE : www.hcl.com
JOB DESIGNATION : Service Desk
COMPANY PROFILE : HCL is a leading global Technology and IT Enterprise with annual revenues of US$ 6.4 billion. The HCL Enterprise comprises two companies listed in India, HCL Technologies and HCL Infosystems .The 37 year old Enterprise, founded in 1976, is one of India's original IT garage start ups. Its range of offerings span R&D and Technology Services, Enterprise and Applications Consulting, Remote Infrastructure Management, BPO services, IT Hardware, Systems Integration and Distribution of Technology and Telecom products in India. The HCL team comprises 90,000 professionals from diverse nationalities, operating across 31 countries including 505 points of presence in India. HCL has global partnerships with several leading Fortune 1000 firms, including several IT and Technology majors.
ELIGIBILITY CRITERIA : Any Graduate
EXPERIENCE REQUIRED : 3 to 7 Years
JOB WORKING LOCATION : Bangalore/Chennai
WALKIN DATE : 9 Sept to 11 Sept 2015
WALKIN TIME : 1 PM to 4 PM
Job Description :
Venue Address :
For Bangalore
HCL Comnet Systems and Services Ltd.,
STPI Unit, Surya Sapphires Plot No 3,
2nd Floor, HCL Comnet Block,
Survey No 20 & 22 Konnappana Agrahara Village,
Electronic City, Hosur Road.
For Chennai
Sterling Technopolis,
HCL Comnet Limited,
4/293, Sterling Technopolis,
Old Mahabalipuram Road, Kandanchavadi.
COMPANY NAME : HCL
COMPANY WEBSITE : www.hcl.com
JOB DESIGNATION : Service Desk
COMPANY PROFILE : HCL is a leading global Technology and IT Enterprise with annual revenues of US$ 6.4 billion. The HCL Enterprise comprises two companies listed in India, HCL Technologies and HCL Infosystems .The 37 year old Enterprise, founded in 1976, is one of India's original IT garage start ups. Its range of offerings span R&D and Technology Services, Enterprise and Applications Consulting, Remote Infrastructure Management, BPO services, IT Hardware, Systems Integration and Distribution of Technology and Telecom products in India. The HCL team comprises 90,000 professionals from diverse nationalities, operating across 31 countries including 505 points of presence in India. HCL has global partnerships with several leading Fortune 1000 firms, including several IT and Technology majors.
ELIGIBILITY CRITERIA : Any Graduate
EXPERIENCE REQUIRED : 3 to 7 Years
JOB WORKING LOCATION : Bangalore/Chennai
WALKIN DATE : 9 Sept to 11 Sept 2015
WALKIN TIME : 1 PM to 4 PM
Job Description :
- Candidates should have ability to act as a .NET Software Developer.
- Candidates have to use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's.
- Candidates have responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure.
- Candidates have respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs.
- Candidates have to perform user account management activities.
- Candidates have to escalate complex problem to appropriate support specialists.
- Candidates have Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications).
- Candidates troubleshoot client software and basic network connectivity problems.
- Candidates have to identify, evaluate and prioritize customer problems and complaints.
- Candidates may train users and operators on a limited basis and/or may write training procedures.
- Candidates participate in on-going training and departmental development.
- Candidates have routine maintenance updates with other IT staff and business units.
- Candidates have to provide all required documentation including standards, configurations and diagrams.
- Candidates provide knowledge transfer of Service Desk operations..
- Candidates have to provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customers end users.
- Candidates have route problems to internal 2nd and 3rd level IT support staff.
- Candidates have to coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
Venue Address :
For Bangalore
HCL Comnet Systems and Services Ltd.,
STPI Unit, Surya Sapphires Plot No 3,
2nd Floor, HCL Comnet Block,
Survey No 20 & 22 Konnappana Agrahara Village,
Electronic City, Hosur Road.
For Chennai
Sterling Technopolis,
HCL Comnet Limited,
4/293, Sterling Technopolis,
Old Mahabalipuram Road, Kandanchavadi.
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