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COMPANY PROFILE : Honeywell is a Fortune 100 company that invents and manufactures technologies to address some of the world’s toughest challenges linked to global macrotrends such as energy efficiency, clean energy generation, safety and security, globalization and customer productivity. With approximately 132,000 employees worldwide, including more than 22,000 Technical Support Associates and scientists, we have an unrelenting focus on performance, quality, delivery, value and technology.
COMPANY NAME : Honeywell
COMPANY WEBSITE : www.honeywell.com
JOB DESIGNATION : Technical Support Associate
SKILLS REQUIRED :
- Candidate should takes initiative to lead and supports team members in dealing with change.
- Candidate uses up-to-date technical knowledge, skills and experience to effectively perform jobs and contribute to the success of the department.
- Candidate should have maximizes productivity levels while providing world class customer service.
- Candidate should displays effective problem solving skills.
- Candidate should demonstrates effective use of soft skills – listening, probing and questioning.
- Candidates should meet all the targets laid down as client requirements under all circumstances – Schedule Adherence, Service Level, VoC, AHT, Calls per Rep, Call quality.
- Candidate should have an individual development plan to improve skill set to Tech Support Specialist responsibilities.
- Candidate should seek feedback from immediate supervisors via 1-O-1 or metrics discussion.
- Candidate should seek knowledge sharing sessions with HD/SA for self improvement.
- Candidates responsible for answering Tier 1 calls to support end customers resolve product related issues to the best of their satisfaction.
- Candidate should able to operate PC based programs in a Windows environment.
- Candidate should have ability to gather and assimilate data to deliver accurate solutions to the customer in a professional manner.
EXPERIENCE REQUIRED : Fresher
JOB WORKING LOCATION : Gurgaon
Click Here To Apply Now
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