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Computer Sciences Corp (CSC) company is recruiting candidates in its firm and for more details about the job read below information
COMPANY NAME : Computer Sciences Corp (CSC)
COMPANY NAME : Computer Sciences Corp (CSC)
COMPANY WEBSITE : www.csc.com
JOB DESIGNATION : Associate Customer Support
COMPANY PROFILE : Computer Sciences Corp is a global leader of next generation information technology (IT) services and solutions. The Company's mission is to enable superior returns on our client's technology investments through best-in-class industry solutions, domain expertise and global scale. Computer Sciences Corp has approximately 87,000 employees and reported revenue of $13.8 billion for the 12 months ended June 28, 2013.Our people do amazing things to help businesses, government and communities solve their toughest challenges.
ELIGIBILITY CRITERIA : Any Degree
EXPERIENCE REQUIRED : 0 - 2 Years
JOB WORKING LOCATION : Noida
Skills and Eligibility Required :
- Candidate should have to provide basic level troubleshooting on Windows 7 and XP machines.
- Candidate should have experience on desktop and windows application troubleshooting.
- Candidate should also be required to route unresolvable issues to next level of support.
- Candidate should be working on a leveraged model the resource would need to support more than one account.
- Candidate should have Knowledge on MCSE/MCSA will be an added advantage.
- Candidate should have to required to provide 24X7 support on service desk responsibilities.
- Candidate should providing L1/1.5 assistance to the client users.
- Candidate should also need to create incidents from the emails received from the users.
- Candidate should working as the first level contact to the users, he/she would be required to work on stringent SLA guidelines
- Candidate should possess ITIL lifecycle understanding.
- Candidate should have working knowledge on Remedy (primarily Incident Management).
- Candidate should have 0-2 Yrs experience in Desktop and laptop related troubleshooting.
- Candidates with MCSE Certification will be preferred.
- Candidate should have Certification in ITIL.
- Candidate should have experience in Semi tech/ISP troubleshooting.
- Candidate should have excellent Communication Skills.
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