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Microland company is recruiting experience candidates in its firm and for more details about the job read below information.
COMPANY NAME : Microland
COMPANY WEBSITE : www.microland.co.in
JOB DESIGNATION : Service Desk & Helpdesk
COMPANY PROFILE : CMS IT Services Pvt Ltd (A Blackstone Portfolio Company) provides new, cost effective and cutting edge IT infrastructure solutions that are reliable, resilient and responsive. We have extensive experience in managing complex IT implementation projects and integration of emerging technologies in a dynamic environment.CMS has support infrastructure spread across 30 branches and 220 direct support locations in India. CMS provides complete solutions to large corporations across all sectors, including banking, insurance, retail, telecom and manufacturing.
ELIGIBILITY CRITERIA : Any Graduate
EXPERIENCE REQUIRED : 1 - 2 Years
JOB WORKING LOCATION : Gurgaon
WALKIN DATE : 28 Sep - 01 Oct 2015
WALKIN TIME : 10 AM - 05 PM
Job Description :
Microland Limited,
Ground Floor, No. 6 & 7, Palm Court,
Sector 14, Maharana Pratap Chowk,
Gurgaon 122 001, Haryana,
Nearest Metro Station MG Road.
COMPANY NAME : Microland
COMPANY WEBSITE : www.microland.co.in
JOB DESIGNATION : Service Desk & Helpdesk
COMPANY PROFILE : CMS IT Services Pvt Ltd (A Blackstone Portfolio Company) provides new, cost effective and cutting edge IT infrastructure solutions that are reliable, resilient and responsive. We have extensive experience in managing complex IT implementation projects and integration of emerging technologies in a dynamic environment.CMS has support infrastructure spread across 30 branches and 220 direct support locations in India. CMS provides complete solutions to large corporations across all sectors, including banking, insurance, retail, telecom and manufacturing.
ELIGIBILITY CRITERIA : Any Graduate
EXPERIENCE REQUIRED : 1 - 2 Years
JOB WORKING LOCATION : Gurgaon
WALKIN DATE : 28 Sep - 01 Oct 2015
WALKIN TIME : 10 AM - 05 PM
Job Description :
- Candidates should have to perform logging user complaints received through phone, email, and web.
- Candidates should be allocating calls to onsite/ field service engineers.
- Candidates should be assigning severity level to each call as per the predefined definitions.
- Candidates should perform Call tracking and closing.
- Candidates should prioritize & resolve the incident as per the defined matrix.
- Candidates should monitor the Service Desk tool for open, and pending incidents.
- Candidates should have to update incident status to users periodically & as per the communication standards as and when the status changes.
- Candidates should co-ordinate with Vendors and carry out escalation when appropriate.
- Candidates should vendors coordination and Vendors Performance Reports as per schedule.
Microland Limited,
Ground Floor, No. 6 & 7, Palm Court,
Sector 14, Maharana Pratap Chowk,
Gurgaon 122 001, Haryana,
Nearest Metro Station MG Road.
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