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TECH MAHINDRA COMPANY :
Tech Mahindra Limited is an Indian multinational provider of information technology (IT), networking technology solutions and business support services (BPO) to the telecommunications industry. The company was founded in the year 1986 and its chairman and founder is Anand Mahindra. The company headquarter is in Pune, Maharashtra, India. Tech Mahindra was ranked 5 in India's software services (IT) firms and overall 111 in Fortune India 500 list for 2012. the company has 15 overseas offices for BPO (business process outsourcing) operations and software development. Tech Mahindra has operations in more than 51 countries with 40 sales offices and 72 delivery centers. The Vice Chairman of the company is Vineet Nayyar and the CEO and MD is C P Gurnani.
Company Name : Tech Mahindra
Company Url : www.techmahindra.com
Job Designation : Associate/Senior Associate
Qualification Required : Any Graduate
Experience Required : 0 to 5 Years
Job Working Location : Pune
Walk-In Date : 26 to 29 May 2015
Walk-in Timing : 10:30 AM to 02:00 PM
Job Description :
1. Candidates should Follow-up/ update ticket for every call to ensure timely closure.
2. Candidates should perform call ownership, drive to resolution and communication with customer.
3. Candidates should perform voice Support & Email technical Support to ensure closure as per ITIL Incident Management process.
4. Candidates have to perform Life Cycle of Incident Management Process, starting with Incident Logging to Call Closure and customer satisfaction survey.
5. Candidates should be performing troubleshooting on Application Support (Off Shelf or Customized), Printers & MFDs, VPN software and Collaboration tools.
6. Candidates have to perform proactive monitoring & Perform documented Escalation process.
7. Candidates have to do telephonic support to End Users and co-ordination with Vendors, Client Problem Management team and other Towers.
8. Candidates have to also do troubleshooting on Password Reset tools and Remote Control tools, Application and Workplace IT & Communications & Collaboration Support, MS Windows & Office, Desktops, Laptops, iPAD Peripherals and Networking.
Eligibility Criteria For Candidates :
1. Candidates should be Microsoft Office Specialist (MOS).
2. Candidates have accredited certification on maintenance of PCs, mobile devices, laptops, operating systems and printers.
3. candidates should have good communication skills.
4. Candidates should have CompTIA A+ / Microsoft Certified Desktop Support Technician (MCDST).
5. Good academic record is required.
Venue Address :
Tech Mahindra,
Hinjewadi,
Phase 3, Pune.
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