MICROLAND Company -
Microland company is an information technology infrastructure service, whose headquarter is in Bangalore India. The company Microland was founded in the year 1989 and the founder of the company is Pradeep Kar. The company offers services within infrastructure management, virtualisation, end user service, cloud computing, mobility and collaboration. The chairman and managing director of the company Microland is Pradeep kar. The company works with clients from business areas including chemicals, banking and finance, manufacturing, health care, software, aviation, semiconductors, consumer level products, retail chains and business process outsourcing. The company focused mainly on hardware and networking till now from its formation.Company Name : Microland
Company Url : www.microland.co.in
Job Working Role : Executive Service Desk
Qualification Required : Any Degree
Experience Required : 0 to 2.5 Years
Job Working Location : Bangalore
Job Description :
1. Candidates should able to pull the data and prepare reports + do basic analysis.
2. Candidates should have understanding of Ticket process such as Incidents or service requests.
3. Candidates should have experience in ticket/call coordination with users or engineers.
4. Candidates should have to handle or receive calls/issues of users.
5. Candidates should have knowledge of MS Excel.
6. Candidates should have to understand the ticket SLA and focus on meeting targets.
7. Candidates should be experience in process of logging tickets and allocation.
8. Candidates have knowledge of Patch management, Infosec / AV updates process.
9. Candidates should know to coordinate with vendors/principles.
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